At Conveying & Hoisting Solutions, we are dedicated to delivering our Lifting, Rigging, and Height Safety products in a timely and reliable manner across Australia. This Shipping Policy provides detailed information about our shipping and delivery practices.
Shipping Options
We provide three shipping options for our customers:
- Standard Post
- Express Post
- Express Courier
The cost for each shipping option varies depending on the order size and weight. Please refer to the checkout process for final shipping costs. Free shipping may apply to certain items marked with a free shipping badge.
Order Processing Time
We strive to process orders within 1-3 business days. However, during times of sales or promotions, processing times may be extended.
Lost or Damaged Shipments
In the event that your order is lost or incurs damage during transit, our procedure is to file a formal claim with the shipping carrier. We will consistently update you on the progress of this claim. Our commitment is to guarantee the resolution of your order, either through replacement or a refund, in the case of such incidents.
We will initiate appropriate remedial action upon receiving a response from the carrier.
Returned Shipments
If an order’s delivery address is incorrect or changed after shipping, a service fee of $55 will be applied. It’s important to note, we cannot offer free reshipment or cover the return costs for incorrect items due to address errors. It’s essential, as a customer, to provide an accurate delivery address when placing your order. We appreciate your attention to this matter.
Order Cancellations or Modifications
We accept order cancellations or modifications only before the item is shipped. This excludes made-to-order products.
Responsibility During Transit
Once your order is in transit, it is your responsibility as a customer to contact the carrier for regular updates in the event of a delayed delivery.
Contact Us
For any shipping-related issues or queries, please email us at orders@ch-s.com.au.
