Frequently Asked Questions

We run a sophisticated vehicle tracking and dispatch system which will send you an SMS message when the vehicle is on the way to your location. We will also communicate an ETA at the time of booking.

Generally yes, but we can arrange Deliveries and Collections to unattended sites. Please ask our team for more information.

We are one of the only material hoist companies that enjoy the challenge of disassembling our hoist into manageable pieces and carrying them into the site. Once we get the material hoist components where we need them, we will reassemble the hoist in preparation for construction.

The cost of delivery varies based on your day/time and equipment requirements. Our friendly team can assist you with pricing. Give us a call on 02 9707 2797 or further contact details can be found here

Yes, We have a vast amount of equipment regularly working interstate with our customers. We can organise delivery to any location, or you can pick it up or use your preferred carrier.

Yes, We have a fleet of delivery vehicles and drivers ready to go.

There are a few different options. We offer 30-day accounts for regular clients or credit card payments for those irregular hires. We can also accept direct deposit upon arrangement.

The cost of delivery varies based on your day/time and equipment requirements. Our friendly team can assist you with pricing. Give us a call on 02 9707 2797 or further contact details can be found here

We calculate this depending on the duration of your hire and how you’re paying.

For payment by credit card, if the hire is longer than two weeks, we will require a 2-week deposit including transport, installation and dismantle costs (where applicable). If the hire is less than 2-weeks, we will require the hire total paid upfront.

The amount payable at the end of your hire could vary from your deposit depending on several factors, like additional services requested during the hire.  After your hire or when an invoice is created, the deposit will be applied, and we could require additional payment, or we will refund you the difference if you have overpaid for the deposit.

Our 30-day account customers are invoiced at the end of each month for ongoing hires or when the equipment is returned for part month rental charges.

We require you to call or email us. To make sure you are billed correctly this is the only method accepted to off-hire equipment. You can find our contact details here. Make sure you obtain an off-hire number from our team when you contact us. This is your receipt number to verify you have off-hired the equipment, so charges stop accumulating. Off-hiring the equipment is only available when we are picking up the equipment from your site. If the equipment is being returned to our depot via your transport, the off-hire will take place at the time/date the equipment enters out depot.

Once you are happy with your quote, please call us on 02 9707 2797 or contact our office here and our team will be able to confirm your booking and arrange the deposit payment, or if you have a 30-day account, they will verify those details with you. We accept payment via MasterCard, Visa and Amex.

Yes, And we don’t charge any fees. This is one way you can get points for that well earned holiday.

Our office hours are; Monday to Friday 7:00 am – 05:00 pm.

We calculate this depending on the duration of your hire and how you’re paying.

For payment by credit card, if the hire is longer than two weeks, we will require a 2-week deposit including transport, installation and dismantle costs (where applicable). If the hire is less than 2-weeks, we will require the hire total paid upfront.

The amount payable at the end of your hire could vary from your deposit depending on several factors, like additional services requested during the hire.  After your hire or when an invoice is created, the deposit will be applied, and we could require additional payment, or we will refund you the difference if you have overpaid for the deposit.

Our 30-day account customers are invoiced at the end of each month for ongoing hires or when the equipment is returned for part month rental charges.

If you are looking to make a reservation with us, you can call or email us. Just call 02 9707 2797 or contact us here. Our friendly team will be happy to help you!

We pride ourselves on providing quality equipment to a broad range of clients around Australia. So whether you’re working for a blue-chip company, landscaping company, construction company, civil company, remediation company, owner builder or a government organisation or you have just started your business, we can help.